Returns & Refund Policy

1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted outside of this window cannot be accepted.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Item must be in the same condition that you received it
• Unworn, unwashed, and unused
• All original tags must be attached
• Item must be returned in its original packaging
• A valid receipt or proof of purchase must be provided

Items returned in a condition that does not meet these requirements may be refused or subject to a partial refund at our discretion.

3. How to Start a Return

To start a return, please contact us at support@clara-lane.com with your order number and the reason for return.

If your return is approved, we will send you the return instructions, including the designated return address and any required documentation. Please note that return shipping is the responsibility of the customer (see Section 5 below for details).

Items sent back to us without first requesting a return will not be accepted and will not be eligible for a refund.

4. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We may request photos or videos to evaluate the issue before approving a return. In these cases, return shipping costs and restocking fees will be waived.

5. Return Shipping & Restocking Fee

All approved returns must be sent to our designated returns warehouse. To ensure a smooth process, please review the following before sending your item back.

Customer Responsibilities

Customers are responsible for the following:

• All return shipping costs
• Choosing a shipping carrier that supports international customs clearance
• Covering any customs duties, taxes, and handling fees that may apply
• Providing complete and accurate customs documentation

Clara Lane cannot be held responsible for return packages that are delayed, withheld, lost, or rejected due to customs issues, incorrect shipping selection, or insufficient documentation.

Restocking Fee

A 15% restocking fee will be applied to all approved returns. This fee covers the cost of inspection, quality control, processing, and inventory handling.

The same 15% restocking fee will also apply in the following cases:

• Unopened parcels returned to us
• Packages refused at the time of delivery
• Parcels left unclaimed by the recipient and automatically sent back

Exceptions

The restocking fee may be waived in the event that the item arrived damaged, defective, or incorrect upon arrival. Each case is reviewed individually by our customer support team, and additional documentation (such as photos or videos of the issue) may be requested before approval.

6. Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products (such as special orders or monogrammed items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you have questions about whether a specific item is returnable, please contact us at support@clara-lane.com before sending it back.

7. Exchanges

We do not currently offer direct exchanges. The fastest way to ensure you receive the item you want is to return your original item (following the steps above) and place a new order separately for the replacement item.

8. European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without a justification.

The same conditions apply as in Section 2: your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Return shipping costs for EU returns remain the responsibility of the customer.

9. Refunds

Once we receive your return, our team will inspect the item and notify you whether your refund has been approved. If approved, the refund (minus the 15% restocking fee, where applicable) will be processed automatically to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at support@clara-lane.com.

10. Contact Information

Store name: Clara Lane Company name: YBusiness Company Address: Rembrandtlaan 103, 3443ED Woerden, NL Warehouse Address: 1951 White Birch Ln, Charleston, SC 29414 KVK Number: 95819398 Email: support@clara-lane.com Customer Support Hours: Monday to Friday | 09:00 – 18:00 (CET) | Weekends Closed Response Time: We aim to respond to inquiries within 24 hours.